Training & Speaking

Training that builds judgement, not just recipes.

In-person, online and hybrid programmes that develop knowledge, standards, communication and performance across hospitality.

Value proposition

Technique, hospitality and business in one training experience.

Effective training should not end when the session finishes. It should leave clear concepts, practical tools and a stronger ability to make decisions.

Every programme is adapted to the participants’ level, the organisation, the operating context and the outcome that needs to be achieved.

Luis Bustamante delivering a session on product, technique and service

Hospitality schools and colleges

Training experiences that connect the classroom with the industry.

Standalone or combined formats, adapted to the students’ level, the curriculum and the outcome the school wants to achieve.

01 · 45–90 min

Inspirational talks and career orientation

Career, craft, competition, professional identity and industry realities.

  • Talk or participative conversation
  • Student questions
  • Real cases and lessons learned
02 · 2–4 hrs

Introduction to cocktails and hospitality

Bar foundations, tools, workflow, balance, service and product culture.

  • Demonstration and practical work
  • Adaptable to age and school policies
  • Coordinated materials and objectives
03 · ½ or full day

Technical and creative masterclass

Sensory analysis, spirit categories, technique, creativity, presentation and the guest.

  • Practical exercises
  • Creative process and presentation
  • Professional feedback
04 · 2–6 sessions

Bespoke academic modules

Learning pathways covering product, technique, business, communication, service and professional development.

  • Objectives for each session
  • Progression and exercises
  • Assessment or final review

Programmes for teams, brands and distributors

Team Excellence Programme

For hotels, hospitality groups, cocktail bars and operators that need to improve consistency and develop their teams.

Formats

4, 6 or 8 weeks · quarterly cycle · bespoke annual programme.

Possible structure
  • Initial assessment
  • Intensive in-person workshop
  • Hospitality and standards
  • Communication and selling
  • Operational leadership
  • Online follow-up
  • Evaluation and improvement
  • Reinforcement session

Brand & Distributor Academy

Recurring programmes that turn product knowledge into better explanation, demonstration, selling and activation.

Formats

One-off session · quarterly cycle · annual calendar · train-the-trainer.

Possible content
  • Product culture
  • Storytelling
  • Mixability
  • Sales argumentation
  • Horeca communication
  • Point-of-sale activation
  • Train-the-trainer
  • Updates and follow-up

Complementary formats

03

Signature Masterclass

60–90 minutes. Cocktail culture, hospitality, communication, career development and business.

04

Technical Cocktail Lab

Half-day or full-day. Technique, balance, mise en place, standards, cost control and recipe development.

05

Conferences & Speaking

Talks, keynotes, panels, interviews and participative sessions built from real experience.

Languages

Español · Català · English

Can be personally delivered in any of these three languages.

Delivery modes

In person, online or hybrid.

In person

Masterclasses, labs, team training, conferences, speaking and practical experiences.

Live online

Product, service culture, communication, commercial training, mentoring and follow-up.

Hybrid

Remote assessment, in-person delivery, online follow-up, evaluation and reinforcement.

Process

A proposal built around your context.

Context

Audience, challenge and desired outcome.

Proposal

Format, content, duration, schedule and technical requirements.

Preparation

Materials, examples, exercises and coordination.

Delivery and follow-up

Delivery, evaluation, recommendations and continuity.

Training enquiries

Let’s design training that responds to your context.

Share the organisation, participant profile, delivery mode, approximate dates and main objective.

Private contact

Speak with Luis

Leave your phone number, email address or both. I’ll contact you personally shortly, using your preferred method.

Controller: BornInBorn, S.L. (in formation). Purpose: respond to your request and manage a potential professional relationship. Legal basis: steps requested by you before entering into a contract. Retention: up to 18 months after the last contact if there is no project.

Necessary technology providers: Netlify and Google Workspace. You can exercise your rights by email. More information.